Return and refund policy

Refund & Return Policy

At BECO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned with all original packaging, tags, accessories, and manuals (if applicable).

  • Be accompanied by the original receipt or proof of purchase.

Products that do not meet these conditions may not be eligible for a refund or exchange.

How to Request a Return

To initiate a return, please contact our Customer Support team at:

Email: devanshkhandelwal061@gmail.com

Please include:

  • Your Order Number

  • Your Name

  • Reason for the return

  • Photos (if the item is damaged, defective, or incorrect)

If your return request is approved, we will provide detailed return instructions, including the return shipping address.

Please do not send any product back without first receiving return authorization, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • An item with missing parts

Contact us within 48 hours of delivery at devanshkhandelwal061@gmail.com with clear photos of the product and packaging. We will review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned unless they are damaged or defective upon arrival:

  • Personal care products that have been opened or used

  • Gift cards

  • Products marked as Final Sale or Non-Returnable

  • Customized or personalized products

  • Products damaged due to misuse, improper handling, or normal wear and tear

If you have any questions about whether your item is eligible for return, please contact us before initiating a return.

Exchanges

If you would like a different product, size, or variant, we recommend requesting a return (if eligible) and placing a new order after your return has been approved.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

  • The refund will be processed to your original payment method.

  • Refunds are generally processed within 10 business days after approval.

  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at devanshkhandelwal061@gmail.com.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, BECO may cover the return shipping cost.

For returns due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping charges unless otherwise stated.

European Union Customers

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it, subject to applicable consumer protection laws. The product must be unused, in its original condition, and returned with all original packaging and proof of purchase.

Contact Us

For any questions regarding returns or refunds, please contact:

BECO Customer Support

Email: devanshkhandelwal061@gmail.com

Return Address: ["Panchayat Samiti Road, Banawadi Bhawan, Dausa – 303303, Rajasthan, India."]